Our Policies

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Get in Touch

Shipping and Delivery

We offer free shipping within New Zealand for orders over NZ$150. For orders under NZ$150 the shipping rate is NZ$7.40 with a Rural add-on of NZ$8.00
I reserve the right to change shipping pricing according to costs incurred, which might not be reflected on this page.
Occasionally tracking information is not provided where standard shipping is used, because it is significantly cheaper.

Standard Flat rate shipping to Australia is NZ$20.

We offer flat rate shipping of NZ$50 to the rest of the world.

Any shipping overages will be refunded.

We aim to ship on the same or next working day. Tracking information will be provided and it is the buyers responsibility to provide the correct address for delivery. No responsibility can be taken for incorrect information.

We take care to package our products so they arrive to you in perfect condition.

Returns and Refunds

We hope you'll be so happy with your purchase that you won't want to return anything... so should you feel the need, please contact me with any questions or concerns as soon as possible. Shipping fees will not be refunded. Any items that may need to be returned, must be approved and shipping will be at buyers own cost.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or Personalised orders
DIY Kits
Digital downloads and Paper Patterns
Face Masks (for health/hygiene reasons)
Sale Items
Pre-cut Fabric

Custom orders are non-refundable and payment must be made in full prior to being made and shipped.

Unless you purchase insurance, we cannot be responsible for lost items. If you do purchase insurance and have a claim, it will be your responsibility to file the claim, not Sublime Stitchery's.

Preorder Policy

Sublime Stitchery offers preorders for fabrics that are deemed highly desirable and highly anticipated. You can find these fabric collections under our Preorder menu filter.

Placing a preorder means you are reserving fabric by paying for the product up-front, before Sublime Stitchery has received the product in hand. Because we don't have the product in hand at the time of the preorder, please understand that we will ship all preorder fabrics immediately upon receiving said products. The estimated date of arrival is clearly noted in each preorder listing.

Sometimes a manufacturer can experience delays or mis-shipments, and these situations are outside of our control. If for any reason there is an issue with your preorder (ie delays, missing piece, etc), we will contact you through our social media channels or monthly newsletter to make you aware of the situation. Please know that all Preorder sales are final. Preorder sales cannot be canceled, altered, traded. Thank you for understanding.

Warranty Disclaimer

We take great care when hand making your products. If you are unhappy with the workmanship of your goods, please contact us so we can make it right.

For custom made items, we recommend that you spot clean or hand wash items to ensure they look their best for as long as possible. Additional care information may be given on an individual product's page.

As with all fabric items, they will deteriorate over time and with misuse.

Our Policies

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Shipping and Delivery

Returns and Refunds

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or Personalised orders

DIY Kits

Digital downloads and Paper Patterns

Face Masks (for health/hygiene reasons)

Sale Items

Pre-cut Fabric

Custom orders are non-refundable and payment must be made in full prior to being made and shipped.

Unless you purchase insurance, we cannot be responsible for lost items. If you do purchase insurance and have a claim, it will be your responsibility to file the claim, not Sublime Stitchery's.

Preorder Policy

Warranty Disclaimer

Privacy Policy

We respect your privacy. Sublime Stitchery will not disclose your name, email address, or other personal information to third parties, ever.

Our Policies

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Shipping and Delivery

Returns and Refunds

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or Personalised orders

DIY Kits

Digital downloads and Paper Patterns

Face Masks (for health/hygiene reasons)

Sale Items

Pre-cut Fabric

Custom orders are non-refundable and payment must be made in full prior to being made and shipped. Unless you purchase insurance, we cannot be responsible for lost items. If you do purchase insurance and have a claim, it will be your responsibility to file the claim, not Sublime Stitchery's.

Preorder Policy

Warranty Disclaimer

Privacy Policy

We respect your privacy. Sublime Stitchery will not disclose your name, email address, or other personal information to third parties, ever.

Custom orders are non-refundable and payment must be made in full prior to being made and shipped.

Unless you purchase insurance, we cannot be responsible for lost items. If you do purchase insurance and have a claim, it will be your responsibility to file the claim, not Sublime Stitchery's.